Privacy Policy


Aces Transfers & Services is always working towards its compliance with all the applicable laws about data handling and transparency as well as the latest regulation 2016/679 GDPR (General Data Protection Regulation). Regardless of the legal framework, we always keep your personal data at our server and we never share them with any third parties for promotional purposes. Critical data like credit card details are never stored or transmitted through our systems.

By using this site or purchasing our services, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you are providing personal data to us to make sure that you understand how any personal information you provide will be used.

Collection of Information

To make travel arrangements and provide other (travel-related) services to you, we will collect personal information from you, including:

  • Your name, your mailing address (optionally), your phone number (optionally), email address, your age & gender.
  • Travel preferences and interests.
  • Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, travel dates and any other information that may arise due to special requirements you might have (for example, special diets).

How we use the information we collect and with whom it is shared

When you make travel arrangements with Aces Transfers & Services and you provide information about yourself, we use this information to complete your order (i.e., to complete air, hotel, car, and other reservations), meet any customer service requests, and provide trip related information via email. We do not share this information with outside parties except to the extent necessary to complete your order and make travel arrangements for you. Such parties include airlines and other travel suppliers, credit card payment services, airline reservation systems, and other global distribution systems of travel services.

  • Personal data we share with third parties only for building and booking your trip are
    • Full Name
    • Age/date of birth
    • Travel dates of individual services that concern each third party
    • Nationality
  • Personal Data we do not share with any third parties are.
    • Full order details like the complete set of services requested or purchased
    • Email Address
    • Telephone numbers
    • Travel preferences (unless related, for example special diet requests on board flights or at hotels)
    • Home or business address
    • Billing address
    • Technical data like IP addresses, devices identifiers, browser type etc that are contained in our servers logs.

In addition to processing, confirming and fulfilling the travel or other services you request, Aces Transfers & Services may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use your contact information to provide you with personalized services, such as sending you an email notification regarding the status of your travel plans. We do not send offers and newsletters on daily or weekly basis.

Cookie/Tracking Technology

This website uses cookie and tracking technologies. Cookie and tracking technologies are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site.
Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

It is good to know, however, that even if you click on “Decline” on our cookies-consent-banner, there are still some cookies that, depending on your browser’s settings, may remain set: these are functional cookies, without which it would not be possible for this site to work properly (e.g. the Cart functionality) and in a safe manner for you and the site itself.

Distribution and usage of Information for lawful investigations

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so strictly when: (1) it is permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed and are bound to keep information secure and confidential) have access to this information.

Credit card payment information

We do not receive, store, transmit or process any of your credit card details. All payment transactions are fulfilled between you (your computer) and the webserver of Alpha bank on behalf of Aces Transfers & Services. All transactions are fulfilled through secure connections (https), and credit card details are processed by secure systems that are certified by PCI DSS.

Your rights under 2016/679 GDPR (General Data Protection Regulation)

  • Right to request a copy of the personal information we keep about you.
    Please send an email to stating that you require a copy of your information. Please include your Full Name in this message.
  • Right to update your own personal information to keep it accurate.
    You can notify us by email to about any update you wish to make on the personal information we hold about you.
  • Right to be forgotten. Data Deletion.
    If you wish to delete any Personal Data we hold about you, please send an email to stating that you wish your personal data to be deleted from our systems. Please, keep in mind that there are some data like accounting information that we are required by law to keep for several years. In these cases, we make such data anonymous and do not delete them. Anonymization is the process of replacing your data with pseudo data, which cannot be related to you anymore.

Consent withdrawal

In any promotional material that you receive from us (which is extremely limited), for which your consent was given in the past, there is always an easy way to withdraw your consent.

Individual profiling

Aces Transfers & Services does not engage in automated customers’ profiling. Your travel preferences are analyzed by humans each time we build a travel package for you.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us via email at
We reserve the right to make changes to this policy. Any changes to this policy will be posted on this website. Any change is effective after the publication of this policy.